Welcome to Platinum Stays, where we turn property management into a seamless and profitable experience. With over 35 years of combined expertise, our dedicated team is here to help you maximize your property’s rental potential and ensure top-notch care for every guest.
We start by crafting a compelling and detailed listing for your property, highlighting its unique features and amenities. Our team optimizes your listing across multiple platforms, including Airbnb, Booking.com, and Vrbo, to ensure maximum visibility and appeal. We use high-quality photos and engaging descriptions to attract potential guests and set your property apart from the competition.
Our comprehensive guest management services cover every aspect of the rental process. We handle booking coordination, ensuring seamless reservations and timely confirmations. Our team manages guest communication before, during, and after their stay, addressing inquiries and providing exceptional customer service. We oversee the check-in and check-out processes to ensure a smooth and pleasant experience for every guest.
Maintaining the condition of your property is a top priority. Our team schedules regular upkeep, including inspections and preventative maintenance, to address any issues before they become problems. We manage emergency repairs promptly to minimize disruption. Our thorough cleaning services ensure that your property is spotless and ready for each new guest, maintaining high standards of hygiene and comfort.
Please note: Cleaning is an add on service.
We implement targeted marketing strategies to enhance your property’s visibility and attract more bookings. This includes leveraging social media, optimizing search engine visibility, and utilizing pay-per-click advertising. Our marketing efforts are designed to reach potential guests effectively and keep your property top-of-mind in a competitive rental market.
Our financial management services provide you with clear and transparent reporting on your property’s performance. We handle all aspects of payment processing, from guest payments to disbursing your rental income. Our detailed performance analytics help you track occupancy rates, revenue, and other key metrics, enabling you to make informed decisions about your property.
Our expert strategies are designed to optimize rates and occupancy, ensuring you get the most out of your property.
Leave the hassle to us. We handle all aspects of property management, so you can relax and enjoy the returns.
Our team ensures every detail is taken care of, from maintenance to guest experience.
Benefit from our market knowledge and performance analysis to stay ahead in the rental market.
Jess and Troy at Platinum Stays have been managing my property in Ballarat for nearly a year.
They have been exemplary in the management of my property in every way…caring, professional and my apartment always looks perfect due to their excellent cleaning and linen services.
They also put in extra touches like treats on arrival for guests as well as having the apartment warm or cool for guests depending on the weather.The apartment is always truly welcoming.
I have no hesitation recommending them as managers of short stay properties in our area.
Mary
Ballarat
We’ll discuss your needs and the specifics of your property to tailor our services to you.
Our team assesses your property to determine its suitability and potential.
We set up your listings, provide training on our channel manager, and finalize our management agreement.
Receive regular updates and performance reviews to ensure your property is thriving.
Contact us today to schedule a free consultation and discover how Platinum Stays can help you achieve your rental goals.
Open today | 09:00 am – 05:00 pm |
Please reach us at jess@platinumstays.com.au if you cannot find an answer to your question.
We manage a variety of properties, including residential homes, vacation rentals, and more. Contact us to see if your property fits our portfolio.
Our team manages all maintenance requests promptly and efficiently to ensure your property remains in excellent condition. All maintenance is logged in our system to ensure everything is followed up.
Our fees are competitive and based on the services provided. We’ll discuss the details during your initial consultation.
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Jess@platinumstays.com.au
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